the Advantages of Rollouts
One of the keys to our business model is our ability to recruit
and retain on-demand field technicians, and ensure the quality
of our virtual workforce.
engine allows us to selectively contact technicians based
on skill set, geography, and availability. We maintain the
quality of our services by developing a "quality ranking
or RETS (Rollout e-Technician Score) rating for each technician.
Staff and customer comments are captured for each technician
during each project.
We can select technicians for future projects based on their
past project performance. Unlike full-time technical employees,
who often are assigned to projects that may not interest them,
Rollouts technicians have the freedom to choose which
projects they wish to work on. You get a team that has been
assembled for your project and your project alone, staffed
with technicians who have specifically requested assignment
on your project.
The Rollouts business model leads to lower project
cost. By using local technicians, we eliminate travel costs.
This allows us to generate flat rate pricing. To assure quality,
our professional Project Managers develop project-specific
processes, then closely monitor site work. With advance scheduling
and protocols like 24 hour pre-install phone calls, check-in
phone calls, web-accessible digital photography, report posting,
faxing and site contact signoffs, Rollouts provides a framework
that allows our technicians to perform according to client
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